Overview - Our Process & Methodology

With a strategic, informed, and proactive approach, Keystone enables businesses to navigate the complexities of sourcing, supplier management, and cost reduction with confidence. Let us empower your organisation with the insights and expertise needed to drive lasting efficiencies and sustainable growth.

Keystone serves as a guide and catalyst, ensuring our clients make empowered, informed decisions that align with their strategic goals. We do not make decisions on behalf of our clients; instead, we equip them with the necessary insights and decision frameworks to make optimal choices.

We achieve this by leveraging:

• Market Research
• Benchmarking
• If Required Engaging industry experts and leaders in the market field

Our rigorous process results in the creation of a comprehensive robust Scope of Work (SOW) that aligns and identifies service provider capabilities to match with client requirement. This SOW incorporates a Vision Statement—a future-focused framework informed by industry research — which seamlessly transitions into tender documentation, adjudication criteria and contracts ensuring alignment with business objectives.

Keystone has developed a Competitive Tender Process designed to drive efficiency and secure optimal market conditions.

Key aspects include:

• Developing a robust SOW and Vision Statement
• Identifying key suppliers in the market field
• Crafting precise tender documentation
• Embedding key adjudication and contracting criteria, terms, service levels, and penalties
• Ensuring service providers pre-accept compliance conditions before bidding
• Auditable Documentation for Independent Review
• This structured approach streamlines contract negotiations, making ongoing supplier management more straightforward while safeguarding efficiency gains.

Supplier contracts and service levels are often managed reactively—only addressed when issues arise. This leads to lost efficiencies over the contract period, eroding approved business cases and increasing costs.

Keystone adopts continuous supplier management by:

• Monitoring contract performance
• Enforcing service level agreements, & penalties for Supplier Relationship Health when required
• Maintaining cost efficiencies throughout the contract lifecycle

By proactively managing supplier relationships, we preserve and enhance the value delivered, ensuring sustained value and service delivery.

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